How can we assist?

Frequently Asked Questions

What is the Affordable Connectivity Program?
Congress recently created the Affordable Connectivity Program, a long-term, $14 billion programs, which will replace the Emergency Broadband Benefit Program. This investment in broadband affordability will help ensure we can afford the internet connections we need for work, school, health care, and more for a long time.
Limited-time offer
The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.
Who Is Eligible for the Affordable Connectivity Program?
A household is eligible if a member of the household meets at least one of the criteria below:

Has an income that is at or below 200% of the federal poverty guidelines;

Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;

Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food

Distribution Program on Indian Reservations;

Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;

Received a Federal Pell Grant during the current award year;

Meets the eligibility criteria for a participating provider’s existing low-income program.
What else do I need to know?
For full details about Clear Wireless’s ACP-supported services, please review our ACP Terms and Conditions, available by clicking here. Additional terms and conditions specific to your service plan may apply and will be communicated to you at the time you enroll in the service plan. For more information about the ACP you can call us at 611 or +1 (888) 341-3471.
How long will it take to receive approval?
Normally, it takes about 20-30 minutes for an application to be approved. However, some applications will have to wait 3-4 days or longer for approval. The reason is that your proof documentation needs to be reconfirmed. You can always check the status of your application by logging into your account. Once you receive approval, you will also receive an email confirmation along with a tracking number for your order.
What about the customers who enrolled in Emergency Broadband Benefit Program?
After the transition period, your benefits will automatically be transferred to the new Affordable Connectivity Program (ACP).
Can’t find the right answer?

Please visit our Contact Page and get in touch with our support team. They are ready to help!