Terms & Conditions
Website Use Terms and Conditions
Clear Mobile, LLC maintains this site (the "Site") for your personal information, education, and communication. Please feel free to browse the Site. You may download material displayed on the Site for noncommercial, personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, report, or use the contents of the Site for public or commercial purposes, including the text, images, audio, and video without the written permission ofClear Mobile, LLC. By using our Site, you represent that you are at least 16 years old. Persons who are at least 16 years of age but under the age of 18 may only use our Sites with legal parental or guardian consent. Accordingly, you agree that you are at least 18 years of age or older or possess legal parental or guardian consent and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in the Terms; otherwise, please exit the Site. Your access and use of the Site is also subject to the following terms and conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreement between you and Clear Mobile, LLC, are superseded and of no force or effect.
Terms and Conditions
You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions orin the text on the Site without the written permission of Clear Mobile, LLC. Clear Mobile, LLC, neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Clear Mobile, LLC.
While ClearMobile, LLC, uses reasonable efforts to include accurate and up-to-date information on the Site, Clear Mobile, LLC, makes no warranties or representations as to its accuracy. Clear Mobile, LLC, assumes no liability or responsibility for any errors or omissions in the content on the Site.
Your use and browsing of the Site is at your risk. Neither Clear Mobile, LLC, nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND,EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ORNON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Clear Mobile, LLC, also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and nonproprietary. Anything you transmit or post may be used by Clear Mobile, LLC, or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, Clear Mobile, LLC, is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.
Violating the security of our Site is prohibited and may result in criminal and civil liability. Clear Mobile, LLC may investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of security violations include, without limitation, unauthorized access to or use of data or systems including any attempt to probe, scan, or test the vulnerability of the Site or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous remailers, and using manual or electronic means to avoid any use limitations.
Images of people or places displayed on the Site are either the property of, or used with permission by, Clear Mobile, LLC The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
The trademarks, logos, and service marks (collectively the "Trademarks") displayed on the Site are registered and unregistered Trademarks Clear Mobile, LLC, and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Clear Mobile, LLC, or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Term and Conditions, is strictly prohibited. You are also advised that Clear Mobile, LLC, will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.
Clear Mobile, LLChas not reviewed all the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.
Although ClearMobile, LLC may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site, ClearMobile, LLC, is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information contained within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Clear Mobile, LLC, will fully cooperate with any law enforcement authorities or court order requesting or directing Clear Mobile, LLC, to disclose the identity of anyone posting any such information or materials.
Clear Mobile, LLC ,may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
Affordable Connectivity Program Terms & Conditions
Please read these Clear Mobile, LLC Affordable Connectivity Program (“ACP”) Terms and Conditions of Service (“Agreement”) carefully. This Agreement is legally binding between you and Clear Mobile, LLC and becomes effective when you opt-in or enroll into Clear Mobile, LLC Wireless’s ACP service, use the ClearMobile, LLC ACP service, or make a change to your account. These terms and conditions contain important information about your legal rights and require that certain disputes be resolved through Arbitration instead of a court trial.Clear Mobile, LLC reserves the right to change or modify this Agreement at anytime and at its sole discretion. Any changes or modifications to this Agreement will be binding upon you, once posted on the Clear Mobile, LLC website at www.clearwireless.com. You should check the Clear Mobile, LLC website regularly for updates to thisAgreement.
The Service Agreement: The service agreement consists of this Agreement, the Clear Mobile, LLC General Terms and Conditions of Service, and the Clear Mobile, LLC ACP Terms and Conditions of Service if the subscriber is enrolled in the ACP program, and any other policies or documents referenced herein or therein. To the extent there are conflicts, the order of precedence is as follows: (1) this Agreement, (2) the ACP Terms and Conditions of Service, and (4) the General Terms and Conditions of Service.
The ACP is a Federal Communications Commission (“FCC”) benefit program launched on December 31, 2021, and designed to help make broadband more affordable for struggling households. The ACP will provide a discount of up to$30 per month towards broadband service for eligible households or up to $75per month for households on Tribal lands, as defined by FCC rules. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. The ACPis limited to one monthly service discount and one device discount per household. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. The ACP benefit is subject to consumer eligibility, provider participation, product availability, and approval by the FCC and its ACP administrator, the Universal Service Administrative Company (USAC). This discount is provided each month the customer maintains ACP services and eligibility.
By applying or subscribing to Clear Mobile, LLC Services supported by the ACP, you authorize Clear Mobile,LLC and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP program, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and (if applicable)terminated, ACP connected device distribution date/ type/make and model/status, usage status and other compliance requirements, the amount of support being sought Eligibility: To qualify for enrollment in the ACP, a person applying for ACP service, or “applicant,”must meet specific eligibility requirements and have a service address in a location where Clear Mobile, LLC is authorized to offer ACP service as an approved Broadband Service Provider.
Here are the ways your household can qualify for the AffordableConnectivity Program (ACP):
· Based on your household income
· If you or your child or dependent participate in certain government assistance programs
· If you or anyone in your household already receives a Lifeline benefit
Based on Your Income
You are eligible for the ACP if your income is 200% or less than the Federal Poverty Guidelines (see the table below). The guideline is based on your household size and state.
The table below reflects the income limit by household size, which is 200% of the 2022 Federal Poverty Guidelines.
48 Contiguous States, D.C., and Territories
You may have to show proof of income, like a tax return or three consecutive pays stubs, when you apply for the ACP.
Federal Assistance Programs
You are eligible for the ACP if you (or someone in your household) participate in one of these programs:
· Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
· Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
· Supplemental Security Income (SSI)
· Federal Public Housing Assistance (FPHA) (including Housing ChoiceVoucher (HCV) Program (Section 8 Vouchers), Project-Based Rental Assistance(PBRA)/202/811, Public Housing, and Affordable Housing Programs for American Indians, Alaska Natives or Native Hawaiians)
· Veterans Pension and Survivors Benefit
· Free and Reduced-Price School Lunch Program or School Breakfast Program, including at U.S. Department of Agriculture (USDA) Community Eligibility Provision schools
· Received a Federal Pell Grant in the current award year
You may need to show a card, letter, or official document as proof that you participate in one of these programs when you apply for the ACP.
Tribal Assistance Programs
If you live on qualifying Tribal lands, you are eligible for theACP if your household income is at or below 200% of the Federal Poverty Guidelines, or if you (or someone in your household) participate in:
· Any of the federal assistance programs listed above
· Bureau of Indian Affairs General Assistance
· Head Start (only households meeting the income qualifying standard)
· Tribal Temporary Assistance for Needy Families (Tribal TANF)
· Food Distribution Program on Indian Reservations
You may have to show proof of participation, like a benefit letter or official document, when you apply for the ACP.
If You Already Receive a Lifeline Benefit
ACP is a Federal Communications Commission program to help make communications services more affordable for low-income consumers. If you currently receive a ACP benefit, you automatically qualify for the ACP, and you can receive both benefits at the same time. You can apply your ACP benefit and your ACP benefit to the same or separate services. Talk to your internet company to learn how to start receiving ACP discounts.
Qualify Through Your Child or Dependent
Any member of your household can make your household eligible if they participate in one of the programs above. For example, if your child or dependent participates in the Free and Reduced-Price School Lunch Program or is enrolled in a USDA Community Eligibility Provision school, your household qualifies for the ACP benefit.
Your eligibility to participate in the ACP will be determined by the National Verifier, which is administered by USAC, and/or a State Administrator.
New applicants must complete an ACP application and certification form and may need to provide supporting documentation verifying they meet the eligibility requirements to participate in the ACP.
New ACP customers who are enrolled in Clear Mobile, LLC ACP services will receive one (1) SIM Card enabling the user to access the ClearMobile, LLC network with a compatible GSM device. ACP Participants may also qualify for a one-time discount of up to $100 on a connected device. If the participant has not yet received their one-time discount, they may receive one (1) broadband enabledConnected Device provided by Clear Mobile, LLC in accordance with its Handset Policy and the ACP guidelines.
One ACP Discount Per Economic Unit Rule: ACP support is limited to one economic unit per household and consists of broadband service. An economic unit is defined, for purposes of the ACP, as any individual or group of individuals who live together at the same address and share income and expenses. An economic unit is not permitted to receive ACP benefits from multiple providers. Violation of the one benefit per economic unit rule constitutes a violation of the federal rules and will result in de-enrollment from the ACP and potentially prosecution by the United States government. You consent to have your personal identification information, including name, telephone number and address shared with USAC and/or its agents to confirm that neither you nor your household receive more than one ACP benefit. If you or any member of your family unit receives ACP Assistance from any other telephone company or broadband internet provider, you consent to have your benefit transferred to Clear Mobile, LLC.
ACP Benefit Availability: The ACP benefit is subject to funding availability from the FCC. Should the FCC announce that funding is no longer available, Clear Mobile, LLC will attempt to provide you with a 30-day notice that it will discontinue its ACP-supported service. At the conclusion of the ACP, customers may choose to pay the applicable un-discounted rate plus applicable fees and taxes for one of our service plans available at that time.
Consent to Disclosure of Information: By completing the Clear Mobile, LLC ACP application, you consent to the release of your information (including financial information) to our designated agent for the administration of your service with Clear Mobile, LLC. This consent survives the termination of this Agreement. You further authorize Clear Mobile,LLC to discuss with or access information from state or federal agency representatives concerning your eligibility for and participation in the ACP. ClearMobile, LLC reserves the right to review your eligibility status at any time and require you to provide Clear Mobile, LLC with written documentation of either your household’s income or your participation in a qualifying federal program or state program.
National Lifeline Accountability Database (NLAD):Applicants who apply for ACP benefits will be automatically submitted to theNLAD database upon enrollment in any state that requires the use of the NLAD database. Applicants name, address, date of birth, and social security number will be submitted to NLAD during the application process. Applicants address will be confirmed as valid. Applicants’ personal identity will be checked.Applicants will be screened to determine if they are already receiving an ACP benefit through another provider. If the subscriber is being provided a benefit with another provider, Clear Mobile, LLC will transfer their benefit to ClearMobile, LLC with the subscriber’s consent.
Activation of Service: Upon enrollment in the ClearMobile, LLC' ACP services, if you are a new applicant, you will receive the device you selected during enrollment (Tablet, Mobile Device, Hot Spot),delivered to your home address noted in the application, or if you apply at are tail location, the device will be given to you after the enrollment and approval process. Placing an outbound call, sending a text, using data, or confirming that you want to activate your service will activate the ClearMobile, LLC ACP service. You must accept the Clear Mobile, LLC telephone number assigned to your Clear Mobile, LLC account at the time of activation and you will acquire no proprietary interest in any number assigned to you. The number assigned to your Clear Mobile, LLC account at the time of activation will not be changed for any reason unless required by a carrier, or in instances where a number change would alleviate harmful or harassing situations. You may not select a number to be assigned to your Clear Mobile, LLC service unless otherwise specified in the Clear Mobile, LLC General Terms & Conditions.You may choose to port your telephone number (if applicable) to Clear Mobile,LLC once your ACP application has been approved. Contact customer service for more detail at 1-888-303-6360.
Account Activity Requirement: You must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from Clear Mobile, LLC at least once during any 30-day period to continue receiving your benefit.
Maintaining Eligibility and Service: You will receive ACP service from Clear Mobile, LLC if you continually meet the ACP eligibility requirements and the program remains active. If Clear Mobile, LLC believes you are not eligible for ACP service, we will notify you that your ACP service will be cancelled. You will have 30 days to respond to the termination notice. If you do not demonstrate continued eligibility, service will be cancelled, you will lose any remaining services and will no longer receive service.If you no longer qualify for the ACP discount, you must notify Clear Mobile,LLC within thirty (30) days of this fact to be removed from the program.
ACP is Non-Transferrable: Eligibility for the ACP benefit is personal to you. You may not transfer, to any third party, any of your rights or benefits received under the Clear Mobile, LLC service, including but not limited to, any voice minutes or broadband data received under ClearMobile, LLC service funded by the ACP.
Monthly Service Period: The period in which usage of your service is authorized lasting for a period of up to thirty (30) days beginning on (i) the date your ClearMobile, LLC account became active; (ii)the date you placed or received the initial service transaction on your ClearMobile, LLC account; (iii) the receipt of the allotment of Clear Mobile, LLC rate plan airtime; (iv) the purchase or addition of Clear Mobile, LLC airtime, or (v) the date you were determined to be eligible for the ClearMobile, LLC plan, whichever can be conclusively determined by Clear Wireless at its sole discretion, and concluding thirty (30) days later. Clear Mobile, LLC airtime will be added to your account on the first day of each Service Period, also known as yourAnniversary Date, in accordance with your rate plan as long as the subscriber maintains eligibility for ACP service.
Monthly Service End Date: The last day of your ClearMobile, LLC Monthly Service Period, occurs up to thirty (30) days from yourAnniversary Date. Service End Date can be calculated from (i) the date your Clear Mobile, LLC account became active; (ii) the date you placed or received the initial airtime transaction on your Clear Mobile, LLC account; (iii) the receipt of the monthly allotment of Clear Mobile, LLC airtime; (iv) the purchase or addition of aClear Wireless airtime card, or (v) the date you were determined to be eligible for a Clear Mobile, LLC ACP service plan, (vi) the date your ACP benefit was removed by you or that de-enrollment based on ACP rules occurred, whichever can be conclusively determined by Clear Mobile, LLC at its sole discretion.
Rates, Usage and Included Allotments: While you are enrolled in Clear Mobile, LLC's ACP-supported services, you will receive an allotment of data provided by Clear Mobile, LLC each month as long as you remain eligible for the ACP.
Service Plan Options: The ACP discount may be applied to any available Clear Mobile, LLC service plan. Service plans are posted on Clear Mobile, LLC's website at https://www.clearwireless.com/acp-plans/. Not all plans are available in all states.
Unlock Device Policy: Some devices provided by ClearMobile, LLC may be locked to the underlying carrier of your selected service plan. In these instances, Clear Mobile, LLC does not have the ability to unlock your device. You will be able to use the device on the network of the carrier the device is locked to, but Clear Mobile,LLC will not be able to unlock the device to be used on a different carrier’s network.
Termination Rights: Clear Mobile, LLC reserves the right to cancel the enrollment of any customer and/or permanently deactivate any customer’s Clear Mobile, LLC service for fraud, misrepresentation, or other misconduct as determined solely by Clear Mobile, LLC. While utilizing ClearMobile, LLC's ACP services, a customer shall not be permitted to sell, rent, give away or in any way allow another person to use their Clear Mobile, LLC ACP services. If you have any questions, concerns, comments, or complaints regarding the Clear Mobile, LLC ACP services, offerings, or products, please call Clear Mobile, LLC Customer Care at 1-888-303-6360 or 611 from your ClearMobile, LLC service. You may also contact your State's Public ServiceCommission/ Public Utility Commission.
Cancellation: You are free to cancel your Clear Mobile,LLC ACP services at any time. After your first use, however, you will receive no refunds on any equipment, including purchased devices or any unused funds in your account. Monthly Service Fees are non-refundable. You may cancel your account or change your rate plan by dialing 611 from your Clear Mobile, LLC device. You will lose access to your phone number immediately after your account has been de-enrolled from the ACP and your Clear Mobile, LLC account deactivated.
Questions or Complaints:
For more information about the ACP or for other questions or complaints, you can call us at 611 or 1-888-303-6360. Unresolved questions or complaints may be directed to your local Public Utilities Commission, or customers in the states listed below may direct unresolved questions or complaints to the following organizations:
External Affairs Section, Consumer Affairs:
Colorado Public Utilities Commission:
1560 Broadway, Suite 250
Denver, CO 80202:
Phone 303‐894-2070 or 800‐456‐0858
Fax 303‐894 2532 or E‐mail: email@example.com.
Georgia Public Service Commission's Consumer Affairs Unit
404-656-4501 or 1-800-292-5813.
Kansas Corporation Commission:
Office of Public Affairs and Consumer Protection:
1500 SW Arrowhead Road
Topeka, KS 66604 or toll‐free 800‐662‐0027 or in Topeka 785‐271‐3140.
Hearing or speech impaired TDD Kansas Relay Center 800‐766‐3777.
Massachusetts Consumer Division
Department of Telecommunications and Cable Consumer Division:
1000 Washington Street
Boston, MA 02118‐6500
Or by calling:
1‐800‐392‐6066 (Toll free)
Pennsylvania Utility Commission Bureau of Consumer Services –800-692-7380 or for FDD PA Relay Center 800-682-8706 (voice) or 800-682-8786(TTY).
Unresolved questions or complaints and to seek revision of any adverse decision contact:
Telecommunications Bureau of the Puerto Rico
Public Service Regulatory Board
500 Ave. Roberto H. Todd (Parada 18- Santurce)
San Juan, Puerto Rico 00907-3941.
(888) 333-WUTC (9882) statewide toll-free
(360) 586-8203 TTY line for the hearing impaired
Online complaint form:http://www.utc.wa.gov/consumers/Pages/ConsumerComplaintForm.aspx
Attn: Consumer Complaints
Washington Utilities and Transportation Commission
1300 S. Evergreen Park Dr. SW
Olympia, WA 98504-7250